What if I could do it for you?

Day in, day out it’s your job as a leader to keep your people motivated, engaged, and focused on creating value for the customers – external OR internal.   It’s hard work – I know, I’ve been there!   If you want to maintain that positive culture of yours – you must be consistently delivering 3– 5 times…

Unreasonable but not impossible?

I recently spoke at the Northeast Carwash Association where I met Will Guidara, Author of “Unreasonable Hospitality” – and it was love at first sight!   His message resonated deeply with everything I believe about leadership and creating magic in the workplace.   I had the session before his keynote, a management workshop which I called “How to…