Power Over or Power With? There is no question about it – leadership must evolve to re-imagine the new world of work.

We’re faced with a time that may not have precedent, but that doesn’t mean it has no roadmap. The roadmap to success after any crisis is one that must be paved with optimism, hope and resilience.

It’s almost a given that we have to believe in something that is larger than ourselves – a purpose, a promise, a spirit – to energize us when we are weary. Discover how the Science of Happiness can help you.

Activate the link between positivity and profitability today!

Customers are Talking

Your Customers are Talking About You

Are they raving fans? Word of mouth is now more powerful than ever with social media. Let’s make an impact to have them rave about!


JoAnna’s presentations will deliver a powerful message, spreading postivity to the core of your company!

Customer Satisfaction

Customer “Satisfaction” VS. Happiness

The bridge between customer satisfaction and customer loyalty is built with positive emotion.


The Customer Care Coach® is a low cost, self-led employee engagement tool for leaders who want to inspire “customer consciousness” in their team.

What’s YOUR Customer Happiness Quotient?

Increase Profit

Master the Art of Relationship Management Today!

Customer Truly Happy

These are the 7 Critical Things to Know.

Monday Morning Motivation

Let JoAnna Jump Start Your Week!


Rated #1 Speaker at:


The Inc. Magazine Conference on Customer Service Strategies


The Business Direct Marketing Conference


Consistently Scored in Top 10% of Presentations and Shows