Positive customer experiences are directly related to positive employees and a positive workplace environment. 9 out of 10 people say they are more productive in the presence of positive people. Well it’s no wonder. Science now tells us that when we are experiencing a positive emotion, we are more creative, we solve problems quicker, we’re more open to new ideas and we think in a more expansive way. And let’s face it, we’re a heck of lot nicer to be around.
Since we live in a predominantly negative world, positive workplaces don’t “just happen.” They are the result of deliberately crafted and lovingly tended cultures that are focused on the well-being of the customers and the employees.