Outstanding customer service begins with employee motivation and requires world-class leadership.


Whether you have one employee or 3,000, it’s critical to the success of your company that you create a workplace culture that embodies your business values and inspires your employees to give customers their best self every single day. Your employees’ ability to turn first-time customers into repeat business and returning buyers into lifetime loyal customers will save your company time, energy and money.


  • Attracting a new customer costs 6 to 30 times as much as keeping a current customer happy.
  • Improving your customer retention rate by a mere 5% can increase your profits between 25% and 100%.
Business People

Who is this Self Study Program for?

  • Managers of 5-100 people
  • Recently promoted managers who don’t know quite what to do
  • Small Business Owners that have not learned the core skills to manage your people
  • If you feel that you don’t have the support to do your new position
  • Customer Service Managers

The “Coach” has been used by CEO’s and executives in organizations of all kinds. It is a carefully designed curriculum of ten topics. If customer service is your competitive advantage, the Coach will help you sharpen your edge. It will help you advance your career, expand your skills (and your staff’s), empower your team, create customer happiness and customer loyalty and increase your sales and increase referrals.

For more information Call JoAnna today at 561.279.0027 or fill in our Contact Form Here

How do you get the skills you need without busting the budget and interrupting your workflow?

That’s where the Customer Care Coach® comes in. This is a low cost, self-led employee engagement tool for leaders who want to inspire “customer consciousness” as part of their customer care strategy. It focuses on the key elements of leadership, employee motivation, and most importantly, customer CARE. This self-study program is designed to give you “Mastery” in customer focused leadership and building a peak performance team.

In a total of 40 lessons, you will learn and practice:

  • The Art and Science of Exquisite Customer Care.
  • There are exercises, quizzes, reviews, and should you desire it, a certificate upon successful mastery of the program.
  • The Customer Care Coach® enables you to work at your own pace, and takes just about 30 minutes a week.
  • Once you say “Yes!” to increasing your customer loyalty by creating a more conscious, caring and competent staff, you download your lessons to get started.
  • This self study program is as flexible as you need it to be. It’s particularly helpful for “homegrown” managers who haven’t had a lot of management training. It walks you step-by-step through what you need to learn and then teach your staff so they can understand how exquisite care of the customers keeps them coming back.

GREAT Choice!

Mastery Package

All Three Levels

40 Complete Lessons Plus quizzes

Customer Care Coach® Mastery Package

Get the team on board and learn what it takes to master the art of doing the basics brilliantly.

The Customer Care Coach® leadership training program (40 complete lessons plus quizzes and notes from your coach) in downloadable PDF documents – at only $397 is easy on your budget and allows you to train your team in your own way (That’s less than $10 a lesson!).

Need more information? Download a Sample Lesson HERE or View the Outlines HERE

JoAnna, I want to give you some positive feedback for the Customer Care Coach.  This format is working well for me and my staff.  I’ve have been surprised at how receptive and engaged the staff have been with the activities.  I am receiving a lot more positive feedback regarding patient and staff experiences from the staff.  I am happy to feel more connection to my staff.  I am also relieved and delighted that the preparation is minimal and doesn’t take up a lot of valuable time.  Thank you.


– Dr. Christena Ward, Owner, Eye Tech Frisco.