Outstanding customer service begins with employee motivation and requires world-class leadership.
Whether you have one employee or 3,000, it’s critical to the success of your company that you create a workplace culture that embodies your business values and inspires your employees to give customers their best self every single day. Your employees’ ability to turn first-time customers into repeat business and returning buyers into lifetime loyal customers will save your company time, energy and money.
- Attracting a new customer costs 6 to 30 times as much as keeping a current customer happy.
- Improving your customer retention rate by a mere 5% can increase your profits between 25% and 100%.