There’s a big difference between an employee that desires going to work and one that is just sliding by. Which one do you think will treat your customers better?
Is it nature or nurturing that sets your happiness thermostat? JoAnna gives you the tools and what is in your voluntary control to help you increase your happiness.
JoAnna explains the fleeting nature of positive emotions and why we need more of them. She tells us the “Positivity Ratio” necessary for high performance organizations.
What do your customers need to “feel” to come back to you? JoAnna shows you both sides and how you can manage both for a profitable ROI and keep your customers coming back.