The “Get Real” Guide to Having a Good Day Every Day
There’s never been a time when great customer service mattered more than it does now. The economy is “iffy”, consumer confidence is up and down, and the customers who are buying have scores of choices of where to buy and how to buy. And now, almost every product and service out there has been “commoditized” so it’s hard to determine who actually offers the best value (and so, many people just shop based on price alone.)
If you are looking to remain competitive (and who isn’t?) it’s more important than ever to differentiate your company from all the others. It’s critical to make sure that your whole value proposition is clear and is consistently delivered in a way that delights and even surprises your customers.