All evidence indicates that customer happiness is linked to employee happiness – customer engagement to employee engagement and both to profitability. But, Gallup tells us that in the US less than 30% of employees are engaged (passionate and purposeful about what they do) in their jobs. (It’s estimated to be less that 25% worldwide.) In the US alone that represents $406 Billion in lost productivity! What a pity.
Engaged workplaces are more productive, more positive, more focused, more fun and more successful than ones where the majority of people are disengaged.