Creating Customer Loyalty Does your company suffer from what I call E.D.S. – Empathy Deficiency Syndrome? Some of the symptoms include apathy and an amazing ability to look right at a customer and not see a thing.
E.D.S. shows up in all kinds of businesses and is caused by a variety of factors including an unsupportive culture, a crummy attitude or a lack of caring on the part of the service giver it’s exacerbated by managers who don’t take the time or effort to make the customer, and his or her needs, concerns and pain real and meaningful to those delivering the service.
This E-advisory report will give you a dozen different ways to overcome the apathy that causes E.D.S. Short, easy to read and actionable!