These are some of our favorite e-books, maybe they will be some of your favorites too!
“101 Ways” – After five printings and almost 10,000 copies sold, we’ve turned JoAnna’s first book, “Winning at Customer Retention” into an e-book. This is a little book with a big impact, this one-idea-on-a- page book delivers insight that can be used at every level of an organization to build and sustain customer retention and loyalty. Based on the premise that the businesses that will thrive are those that recognize and nurture strong, trusting relationships, “Winning” offers a new look at the interaction between marketing and customer care. At the heart of “relationship marketing” is relationship mastery.
Making the Tangible Intangible Values are at the heart and soul of any culture. They’re the blueprints that drive an organization’s culture toward or away from success. Do you know your organizational values? How about your personal values? Do you understand the vital link between them? This special report from the Customer Care Coach® builds a solid case for having values front and center of any organizational initiative – and then leads you through the process of uncovering, defining and putting both personal and team/organizational values into action!
How healthy is your team and/or organizational culture? Is it yielding ‘sweet rewards’ like growth, peak employee performance, loyalty and profits? Or is it languishing, weak, neglected? This special report from the Customer Care Coach® will help you assess your culture at a ‘root level’ by looking at the living, breathing environment you’re managing in an all-new way.
1001 Ways to Wow Your Customers was created to invite and share “stories” of great customer service. “Stories” are the medium to best describe “what great performance looks like” and “feels like” and customer service stories can entertain, illuminate and inspire. We’ve moved from a space on “Blogspot” to a WordPress home at www.refresher.com and have now captured the work in this first volume as an eBook.