TrilogyWTTWe call this “Trilogy” the “Customer Service Toolkit” You get three books all designed to enhance your customer care skills. The first Building Customer Loyalty – 21 Essential Elements in Action gives a solid overview of building and maintaining relationships, the next, 180 Ways to Walk the Customer Service Talk is a brainstorm of ideas that you can use to spark your thinking process or “steal” outright. Customer at the Crossroads is a parable your team will love. More… Follow our hero through the lands of Lofty Visions and Big Promises and Catchy Slogans until he finally finds his way to “Land of Walk the Talk” where he lives happiy ever after.

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