How many times today did you use this skill? I just got off the phone with a client who has an incredible knack for getting me to design “the next level” of work for her customer ambassadors. And I know that as I put together her next several workshops, I’ll be using one…
It’s the time of year when gardens look lush here in the northern hemisphere. A seasoned gardener will tell you there are no miracles to creating beautiful flowers and delicious veggies, just as there is no miracle to creating a flourishing business. But just for fun, I thought I’d try – and share with…
Our world is changing, evolving, and expanding. Staying ahead means more than just keeping up—it means exploring the frontiers of thought, ideation, and innovation. This has prompted the start of ‘Interviews on the Growing Edge’ a video series hosted by me, JoAnna Brandi. It brings you face-to-face with visionaries, disruptors, and thinkers who are shaping…
In years past, I had several clients who came to me seeking information about creating a more customer and employee-friendly culture, often without the approval of their bosses. Usually, these people were women who sensed that the company and the customers would be happier if things on the inside changed. For some, it was about…
A day doesn’t go by without me thinking about the power of appreciation. That’s because I have trained my mind to look for the good things in my life, focus my attention on them, and take a moment or two to deeply appreciate the things that matter to me. And even with that, I don’t…
I just got back from the UPS Store where I was attempting to mail back an Amazon package, only to find out that apparently the product I was returning was purchased from someone out of the country. I couldn’t exactly just ship it back. Apparently I need wait several days and there would be…
There’s nothing that makes me happier than training young leaders. For the most part they come to positive leadership with beginner’s mind and are fascinated to learn that their ability to create positivity, happiness and joy in their own lives is the “special sauce” needed to create high performance teams at work. Now of…
Did you know that In the year 2002 the very recently deceased Dr. Daniel Kahneman, a professor of Psychology, won the Nobel Prize for Economics for proving that people make decisions emotionally and then justify them with logic? I can still remember the sheer joy I felt at this announcement. By that time, I’d…
True customer loyalty IS emotional. When you respond to your customer’s changing needs (and they’ve really changed over the last 3 years), when you listen carefully to what they may need or desire in the future and when you create experiences that make them FEEL good about doing business with you, you’ll get rewarded…
Last Wednesday was International Happiness Day. The worldwide celebration began in 2013 by the United Nations to acknowledge and emphasize happiness as a fundamental human goal. In the past few years we have recognized happiness as fundamental to good health both in life and in business! While at times it might be easy to…
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