Happy customers tell friends. Happy customers use the phrase “I LOVE doing business with [Insert your name here].” These customers spend more with you, are willing to give you honest and useful feedback, and make your employees feel good when they talk to them. Happy customers usually hang around long enough to become loyal customers.…
Last week I had the opportunity to do the luncheon speech for the Merit Direct Co-op in NY. I’ve been speaking at their “Co-op”, an event that pulls together their clients, suppliers, prospects and the luminaries in their industry, for many years. Going back in July feels like “old home week” for me. Each year…
It’s mango season in Florida. It’s been going on a few weeks and even every little corner convenience store has a bin with fresh, local and juicy mangos. Yum. That’s probably why I was inspired to order the snapper with mango salsa a week ago when I went out to dinner with my friend…
I’m sitting at the beach and looking up to a clear blue sky. A small plane passes pulling a banner advertising a local bar that has happy hour every day. I wonder. Do you? Well maybe not even a whole hour, and maybe it’s not everyday (curmudgeons rejoice!). But what if…
There’s a quiet revolution going on in business today and its poster child is Tony Hsieh, the CEO of Zappos. While a quiet type himself, he’s built an evangelical following in his own culture, and outside of it, teaching others how to use happiness as a business model.click here to read article Tony’s culture is…
When 15 year old Austin decided he wanted to hook a TV monitor up to his Mac, he wanted to do it right. So he researched how to do it on the web. He knew just what connections had to be made and just the cables needed to do it right. Then he asked his…
These days I’ve been out teaching people how the cultural experiences they create inside their company affects the relationships they have outside the company. Now of course we all know this, have always known this, but as I tell the people enjoying my workshops – the first enemy of knowledge is “knowingness.” It’s not…
Last week while enjoying the beach with my visiting family I got the chance to see beautiful pelicans flying by in formation. I don’t see that very often and last week I had the experience 3 times. It was then I remembered something I’d written in the Customer Care Coach® and used my handy “find”…
Years ago I was on assignment in NY, training a large number of people in a financial services firm. While the training programs themselves were about customer care, in reality there was a lot of work I did to help people manage stress. I was called in at a time when a fair number…
Happy Valentine’s Day. In honor of the day, we’re sending this week’s tip a day early so it lands on your desk with our warm wishes for a day filled with loving intention, many smiles and maybe even a little chocolate! Customers that love doing business with you will come back, buy more and tell…
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![Happy customers tell friends. Happy customers use the phrase "I LOVE doing business with [Insert your name here]." These customers spend more with you, are willing to give you honest and useful feedback, and make your employees feel good when they talk to them. Happy customers usually hang around long enough to become loyal customers. Companies with loyal customers grow faster than companies with lost customers.](https://returnonhappiness.com/wp-content/uploads/Dollarphotoclub_99191003.jpg "Happy customers tell friends. Happy customers use the phrase “I LOVE doing business with [Insert your name here].” These customers spend more with you, are willing to give you honest and useful feedback, and make your employees feel good when they talk to them. Happy customers usually hang around long enough to become loyal customers. Companies with loyal customers grow faster than companies with lost customers.")
