Human beings tend to move in the direction of what they talk about. So, leader, let’s stop talking about “what’s wrong” with “these kids today” and start talking about what’s right. If you’re on my list I know you care about creating great customer experiences and nourishing the kind of culture that promotes them. I encourage you to make your own “What’s right” list.

Young People Today

As I do frequently, I recently spoke at a meeting of top execs who are looking to create thriving companies. Once again, (really?) the topic of managing young people today, AKA Millennials, came up, as it’s done for at least a dozen years. I’m still hearing some of the same things now that I heard…

Is Anyone Listening?

May be THE Most Important Skill You Can Apply in Life

While out to dinner with a friend last week, he carefully and specifically ordered his drink, a bloody Mary. “I’d like it made with plain tomato juice, vodka, and a lime, I don’t want any spices at all, please.” The server took the order and shortly returned with a drink that included the spices. After tasting…