What Kind of Leader Will You BE?

The landscape has changed. Big time. Just like after a hurricane, a fire or an earthquake, leaders are looking over new terrain. While the press is calling the well-publicized employee exit “The Great Resignation” a colleague of mine really said it best when she called it the “Great Realization.”   People are realizing that they…

Gallup Delivers Disturbing News

Just before I sat down to say ‘Thank You’ to all of you who took time out of your day to complete the survey I sent recently, I got an email from Gallup connecting me to their latest – and somewhat disturbing – report.   Usually employee engagement and well being go hand in hand,…

You may be noticing that life has gotten a little bit more stressful these days. Some people can become a little more reactive as a result. Down here in South Florida in tourist season the heat doesn’t just come from the sun.

Stress is Here to Stay. Deal With It

Ever find yourself gritting your teeth, clenching your jaw or laying on the horn just a little longer than necessary when the car in front of you does something stupid?   Most likely you said “yes” to that question.   You may be noticing that life has gotten a little bit more stressful these days.…

Customer Service Week, which is October 1-5 this year is an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis. Woo-hoo! It's a wonderful time to honor your staff and your customers - for after all - without either of them there wouldn't be much happening!

Celebrating Customer Service Week

Customer Service Week, which is October 1-5 this year is an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis. Woo-hoo!   It’s a wonderful time to honor your staff and your customers – for after all – without either of them there…

They have the willingness to make the kinds of choices others won’t. They have courage. Sure they have vision and some even have charisma, but they have the courage to see the vision through with all their heart. (The root word of Courage is Cor – the Latin word for heart.) Leaders who learn from me learn how to use their hearts not just their head.

You’ve Got This

Why is it that the night before I’m leaving on a trip I’m tidying my desk rather than packing my suitcase? Go figure.   While rooting through the “in” box I found a copy of an article I yanked out of the Sunday paper in May called the “Courage to Save to World.” As is…

Life has sped up. Everyone is in a hurry. Information is coming at us from all sides, all the time, on all our devices. Do you find your mind racing? I know I do.

Don’t Hurry, Be Happy

Life has sped up. Everyone is in a hurry. Information is coming at us from all sides, all the time, on all our devices. Do you find your mind racing? I know I do. And I know that a mind racing leads to a heart racing stress reaction. Stress is a major issue facing workplaces…