Think back to when you were “PG” – Pre-Google. Back then, most people lived just fine happily not knowing what they didn’t know. It’s a different world today. Ineptitude With a world of information at your fingertips, whether you’re wondering how to make a flawless soufflé, manage your blood pressure without drugs or create the…
What a mess the world seems to be in today! Looks like the economy’s up, the market’s heading down, the institutions we once counted on can’t seem to be trusted (think Wells Fargo, VW and Equifax) and people are very very edgy. Seems while some people win, a whole lot of others lose. It’s enough to make…
…Is to keep the main thing the main thing. When my daughter lived in Santa Barbara CA, my preferred mode of transport from the LA airport to her home and back again was to take the Santa Barbara Airbus. Once the driver picked up the last passenger he would stand in the middle…
Have you ever gone into a department store, bank, or restaurant and been greeted by someone who was acting polite, but who you knew couldn’t give a rip? It’s a major turnoff for most people. (That’s because it’s a sure sign of insincerity and a lack of caring.) But you and all the…
Survey results and a “Time In” for you. Pay attention. pay attention. We pay with our attention. where are you putting your attention these days? I’ve been quiet lately. My ear’s been to the ground. I’ve been reading a lot of different things and gathering lots of information over the last months.…
Gary Hamel, speaking at a big customer conference where we both were presenting said, “In a time of accelerating change we are getting stupider by the moment.” I’ve never forgotten it because I agree. If you’re not getting better you cease being good. I recently attended the WorkHuman conference in AZ. It was my second year…
Ever find yourself walking out of a restaurant or movie saying, “I loved it”? Ever say, “I love my mechanic”, “I love my hair cutter” or “I love my car”? Ever find a place in nature that makes you feel so connected that when you think of it, you actually feel how much you love the place?…
We just moved through an incredibly challenging year. It’s the most toxic one I’ve ever experienced. Perhaps you feel the same. Hacking, haranguing and a harrowing election cycle has put a damper on happiness for so many. Knowing I was going to write to you today, I sat over the weekend, tapped…
In my last communication with you, prior to the election, I asked you to be careful – very careful– of how much of the negativity you let in – to your head and into your company or department. I hope you chose to heed my advice and I hope that it gave you some…
Think about it. You can’t consistently create Customer Evangelists, Deliver WOW experiences or knock anyone’s socks off with a Ho-hum culture, can you? But when you build an optimistic culture that’s coherent, aligned, strong and focused on creating positive customer experiences – what you’ve really created is an organism that can out think, out…
(561) 279-0027
