I just came from the World Happiness Summit this weekend brimming with ideas and thoughts on how to best spread some of the science and story shared there. Which I will do over time. But I learned one thing there that rocked my world so much that I am going to keep this…
I’m still saying Happy New Year! How about you? I’m still saying it to connect the fact that we have the power to make it happy. As a leader, let me invite you to think about the role that “happiness” or otherwise said – well-being – plays in the success of your enterprise. I get a…
What a mess the world seems to be in today! Looks like the economy’s up, the market’s heading down, the institutions we once counted on can’t seem to be trusted (think Wells Fargo, VW and Equifax) and people are very very edgy. Seems while some people win, a whole lot of others lose. It’s enough to make…
Customer Service Week is here. You know I much prefer to call it Customer HAPPINESS Week, because when Customers are happy about doing business with you, they tell friends. Oct 2-6th is set aside to pay special attention to your customers and your customer care efforts. Many companies have been planning their activities and…
Gary Hamel, speaking at a big customer conference where we both were presenting said, “In a time of accelerating change we are getting stupider by the moment.” I’ve never forgotten it because I agree. If you’re not getting better you cease being good. I recently attended the WorkHuman conference in AZ. It was my second year…
While usually you won’t see me speak in “don’ts” rather than “do’s,” today I’m breaking my own rules to share this list of 10 things you DO NOT want to do to your staff – especially if they happen to be millennials! Don’t point out their weaknesses. It’s not your job to “fix” your…
Ever notice that the very first sentence we say to each other at the very first moment of a New Year begins with “Happy”? Yep, the very first word we shout as the ball drops is “Happy!” Our very first wish for each other at the beginning of a new year is a…
It’s hot out there. Of course it is. It’s summer. In Florida. I just got in from a hot fast walk. I don’t usually walk that fast unless I’m trying to outrun a feeling I don’t know how to deal with, or need to shake an answer out of myself. This time it…
I know you have heard me say that before. Just in case you forgot, I thought I would remind you. If you’ve ever wished you (or your business) could be happier it’s an important thing to remember. What does it mean? It means you can train your brain to be happier. The more you…
Happiness is serious business. Studies by Gallup tell us that US companies lose $600 billion worth of productivity ever year due to employee disengagement. And, I’d venture to say employee unhappiness. While engagement and happiness are two different things, one of the paths to happiness is engagement. Engaged employees are more likely to…
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