ippa

More IPPA

As promised in this week’s Customer Care Tip I’ll be sharing some of my learnings from last week IPPA conference on Positive Psychology (P2). If you are wondering what the link is between P2 and customer care and loyalty – it’s this:  “Positive Psychology is the scientific study of what enables individuals and communities to thrive.” That’s…

People keep asking me why I'm so darn happy. After all, they say, things are pretty bad out there. All the more reason to stay centered and happy I say. In fact, I've never felt stronger, smarter or more confident than I do now.

Still All Fired Up

People keep asking me why I’m so darn happy. After all, they say, things are pretty bad out there. All the more reason to stay centered and happy I say. In fact, I’ve never felt stronger, smarter or more confident than I do now.   Years ago when I got trained as a happiness coach…

What a time of confusion it is. Most people are dazed, confused, fearful and stressed. We don’t know what’s going on out there so I figure it’s a good time to explore what’s going on in HERE, inside. Yep, inside of ourselves.

In Confusion: Opportunity

What a time of confusion it is. Most people are dazed, confused, fearful and stressed. We don’t know what’s going on out there so I figure it’s a good time to explore what’s going on in HERE, inside. Yep, inside of ourselves.   It’s a time of opportunity. Contrary to popular belief, confusion is actually…

Happy Valentines

Happy Valentine’s Day

A day dedicated to love. How nice.   Everyone every where seems to be smiling today. At the farmer’s market this morning, the several stops I made today, even the dry cleaners where I complained about the stains they added to my cute little red jacket.   The supermarket seemed brimming with couples picking out…

Authentic Happiness

All Fired Up

What are your strengths? Over the last year I’ve done some things that have some of my friends wondering about me. Maybe it’s that I’m getting better with age. Maybe it’s being afraid to age. Maybe it’s all these happiness coaches I hang out with and study with.   One of the things we learn…

Employee Retention Tactics

Doing More With Less

I’m an “expert” columnist for Customer Advantage Newsletter and ever few weeks or months they send me questions which I answer. I almost always forget to publish those Q & A’s and so today with my new eyes on potential blog posts I answered one of their questions and then before filing it away said…