You Must Be Happy All The Time

As most of you know, I teach positivity and happiness practices in business and I often hear, “ You must be happy all the time.” Surprise, I’m not happy all the time.

Sometimes I’m downright crabby. Lots of things effect my crabbiness – the weather, what I’ve eaten, how much sleep and exercise I get, the people I’m spending time with. Much like most people there are lots of things that irritate me, when I let them. (And yes, of course I do.)


Happiness Happens

All day yesterday I had been meaning to write this post, but one thing after another kept me from it. I wanted to call it “Oh Happy Day” but thought better of it after I saw the news last night.

The news hasn’t been very good, in fact it’s downright bad.

So how do I have the nerve to talk about happiness?

Because learning how to create it and sustain it (and all the other positive emotions) can help to increase productivity, creativity, health and well-being at work and at home.

The customer is in charge and the customer is talking - about you. There's great value in engaging the customer. Engaged customers buy more, tend to be more loyal and recommend their friends to you. The "thumbs up " on Facebook is one of the ways the customer spreads the word about you and one of the reasons you want to make sure you are engaging the customers in ways you never did before.

71% Take a Friend’s Recommendation

The customer’s opinion is more important than it ever was before. 71% of people said they take a friend’s recommendation for a product or service. Customers today are involved and engaged in a way never before possible and it’s changing the game. For the better, I think.   The customer’s in charge and the customer…