JoAnna Brandi, customer service week 2016, customer experience

The Customer CARE Credo

There’s never been a time when great customer care mattered more than it does now. The economy is “funky” and consumer confidence is too. The customers who are buying have scores of choices of where to buy and how to buy.  And now, almost every product and service out there has been “commoditized” so it’s…

Shift Happens! Will it happen to you?

What can you do when shift happens?   Somewhere around 20 years ago there was a big shift in business. The power shifted from the people who sell (companies) to the people who buy (customers.) Once the internet gave people the power to find their own information, their own answers, they didn’t have to rely…

Thomas Ridgeway

I was exposed to JoAnna Brandi at a Vistage presentation in Nashville. JoAnna led an information packed lecture speaking to the power of positivity, and positive leadership. In our modern constantly evolving world where employee happiness is moving to the forefront of company mindset JoAnna’s lecture highlighted numerous areas of untapped developmental resources in the realm of positivity. If…

Todd Cherches, CEO, Leadership & Executive Coach at BigBlueGumball. TEDx speaker. Author of “VisuaLeadership.”

Among the greatest challenges that every business faces is how to improve employee engagement and enhance customer experience. Well, Chief Happiness Officer JoAnna Brandi is here to help! A specialist in positive psychology who is dedicated to helping to make the world a more happy, human, humane, and productive place, JoAnna is a dynamic presenter,…

Brad Weinbrum, CEO, Nivalmi Consulting

I wanted to thank you for the program you presented to my CEO group this past week. Discussing happiness, positivity or empathy with this group has never been something they looked forward to talking about. The way you approached it changed that mentality. You were fast paced, credible and prepared with solutions that we all…

Temple Sinai

On behalf of the Temple Sinai Navon Committee, thank you for your efforts in developing and leading the “Planting the Seed of Happiness and Creating and Flourishing Life” program. Our Navon community (aged 70+), was eager for an uplifting program like this as many transitioned from 18 months of challenging isolation. The participants thoroughly enjoyed…