JoAnna, I want to thank you for being one of the key note speakers at our recent leadership conference. Your delivery of “Putting Positivity into Practice” anchored our conference and, as one of the main presenters, you more than exceeded our expectations.
JoAnna Brandi is superb at igniting and engaging the interest, enthusiasm and participation of her audience at every level. Her passion matched with a wonderful consultative style helps bring business leaders thoughtfully through analyses and decision processes.
Last night while out to dinner, one of my dinner companions carefully and specifically ordered his drink, a bloody Mary. “I’d like it made with plain tomato juice, vodka, and a lime, I don’t want any spices at all, please.” The server took the order and shortly returned with a drink that included the spices.…
“JoAnna is a gift, plain and simple. Her coaching seminars are always well prepared, engaging and specific to the needs of the client she is working with, thus highlighting one of the most under rated aspects of a true partner-the technique of listening. “
In our last tip Misery, Mediocrity or Magic I reminded you about the choice that occurs thousands of times a day in every business as the customer has the chance to make a judgment about the quality of service you are delivering. That moment is a Moment of Truth for the customer and a big…
I was running a little late last week on my way to a client in Ormond Beach, FL. I was due there to do a Wisdom Circle1 at 1PM and I was hungry. That meant fast food. I’m a bit of a health nut, so when the “usual suspects” are the only options…
Every once in a while I like to take a look back at the writing I’ve done over the last 20 years or so – and my goodness, I’ve done a lot. What makes me the happiest is when I find that the wisdom and ideas I shared in the past is still red-hot relevant…
Victor Borge once said that humor is the shortest distance between two people, and I must tell you, I heartily agree. Given their options, most sane human beings would choose to do business with someone who is pleasant, courteous, warm, friendly, hospitable and dare I say, fun. Yes, of course it’s critical to be…
Dr Adam Grant, management professor at Wharton, wrote a book Give and Take: A Revolutionary Approach to Success. If you are on my mailing list and read my “Customer Care Tip” I’m going to take a wild guess that you are someone who has long ago embraced the idea of “giving”. When I recently saw an…
Often when doing research for clients we ask their customers to rate them on a 10 point numeric scale. If they rate the client a 9 or a 10 we ask the asset focused question. “What are the favorable components of your experience with the Company? For almost all of our clients the #1…
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