A Passion for the Possible

By JoAnna Brandi  Alice laughed, “There’s no use trying”, she said, “one can’t believe impossible things.” “I daresay you haven’t had much practice”, said the Queen. “When I was younger, I always did it for half an hour a day. Why, sometimes I’ve believed as many as six impossible things before breakfast.”  – From Alice…

Listen, Please Listen

Last night while out to dinner, one of my dinner companions carefully and specifically ordered his drink, a bloody Mary. “I’d like it made with plain tomato juice, vodka, and a lime, I don’t want any spices at all, please.” The server took the order and shortly returned with a drink that included the spices.…

Create More Magic

In our last tip Misery, Mediocrity or Magic I reminded you about the choice that occurs thousands of times a day in every business as the customer has the chance to make a judgment about the quality of service you are delivering. That moment is a Moment of Truth for the customer and a big…

Health Kick

Misery, Mediocrity or Magic?

  I was running a little late last week on my way to a client in Ormond Beach, FL. I was due there to do a Wisdom Circle1 at 1PM and I was hungry. That meant fast food.   I’m a bit of a health nut, so when the “usual suspects” are the only options…

Tonight, while reading an article on leadership in an issue of Inc. Magazine (still one of my favorites) I was taken aback by how many of the principles we’ve been talking about all these years add up to what today’s brightest employees are looking for in leaders today.

Everyone Wins

Every once in a while I like to take a look back at the writing I’ve done over the last 20 years or so – and my goodness, I’ve done a lot. What makes me the happiest is when I find that the wisdom and ideas I shared in the past is still red-hot relevant…