Oliver Wendell Holmes

“Watch your thoughts, for they become words. Choose your words, for they become actions. Understand your actions, for they become habits. Study your habits, for they will become your character. Develop your character, for it becomes your destiny.”

Oliver Wendell Holmes

return on happiness

Organizations Don’t Change

If there is one thing I’ve learned for sure in the last almost 26 years in business (on February 1st), it’s that organizations don’t change, people do.   When you want to create loyal customers and higher profits by changing the way your organization delivers customer care, you have to change your mind first.  …