You Became A What?

Going deeper. Diving in. Being reminded that before leading others you must lead yourself.
Last weekend for three days I became part of what was an incredible experience – and experiment When you think about it when you are the “first” of anything you are….

I had fun thinking about how to frame what I wanted to say using the idea of “3 Keys.” I thought I would share them with you today.

The 3 Keys to Extraordinary Customer Service

Last week I got a call from a friend to see if I could be a “substitute” Chamber speaker for another friend who had a family emergency. The topic, I was told, was Customer Service. I was happy to oblige. In fact, I had a program that I thought would be perfect and told the…

Thank you to all who attended our impromptu “pop-up” webinar on March 20th – International Happiness Day.

Because Every Day Can Be Happiness Day!

Thank you to all who attended our impromptu “pop-up” webinar on March 20th – International Happiness Day. We took 45 minutes out of the day to discuss how to Put Positivity into Practice in life and at work. We talked about outsmarting your “happiness setpoint” and the habits, attitudes, and actions you can take to…

You may be noticing that life has gotten a little bit more stressful these days. Some people can become a little more reactive as a result. Down here in South Florida in tourist season the heat doesn’t just come from the sun.

Stress is Here to Stay. Deal With It

Ever find yourself gritting your teeth, clenching your jaw or laying on the horn just a little longer than necessary when the car in front of you does something stupid?   Most likely you said “yes” to that question.   You may be noticing that life has gotten a little bit more stressful these days.…

March 20th is coming fast. Are you happy at work? Is your team happy? Are your customers happy? As you might suspect, all these things are connected. As you know by now, emotions are contagious and when you’re broadcasting the positive, happy ones it effects your well-being and behavior as well as the well-being and behavior of others.

7 Practical Reasons to Celebrate Happiness at Work

March 20th is coming fast.   Are you happy at work? Is your team happy? Are your customers happy?   As you might suspect, all these things are connected. As you know by now, emotions are contagious and when you’re broadcasting the positive, happy ones it effects your well-being and behavior as well as the…

Delivering exquisite customer experiences takes an expertly trained and caring staff and contingency planning for the emergencies you weren’t able to envision. In this competitive world, will you be able to go the distance?

Go The Distance

Are you going the distance with customers?   The other day I was out walking when I heard a small voice in my head and it said “Go the Distance.”   That’s the phrase that Kevin Costner kept hearing in his head in the movie “Field of Dreams” and so it really caught my attention.…

All day long the energetic vibrations that pulsate inside and outside our bodies impact our health and well-being and that of others. Your VIBES matter.

We All Feel ‘em, We All Know ‘em

… pick up some good vibes in the new year!   You walk down the hall and bristle when you pass that guy from production. Next, you walk into an office and feel unsettled. Then you see Shannon in the break room and your face lights up anticipating a real connection with a positive person.…

 I invite you to take some time to write down your intentions for the new year – and of course I’d love to know what they are.

What Are Your Intentions? No Resolutions Here

It’s 2019. Yay! I just sighed out a deep exhale.   2018 was a physically, emotionally and spiritually challenging year for me. Maybe for you too.   It’s done. So glad.   I look forward with gratitude.   I look forward with joy.   I look forward with curiosity.   How can we, as positive…