Michael Earley, Chairman and CEO, Metcare

“We at Metcare were thrilled that you were able to present your Positive Leader workshop to our leaders and managers. As a growing health care business, making the transition
from “treating patients” to “caring for customers,” your message was right on point.

In fact, I’d say you hit it “out of the ballpark.” Your energy was enthusiastically received by our folks as evidenced in the standing ovation they gave you! They told me clearly that they want you back. We’re looking forward to having you at our next Town Hall meeting and starting with your Monday Morning Motivation program.

Thanks for helping us spread the message of positivity to our associates and our customers and welcome to the Metcare family. ”

Michael Earley, Chairman and CEO, Metcare

Don Libey, Libey LLC

JoAnna Brandi created the common sense concept of continuous, competent, caring for exquisite customer care. If your company is not a convert to the wisdom of the Customer Care Coach then you are undoubtedly losing customers at a rate you can’t afford. For every $1 you spend on JoAnna Brandi’s Customer Care Coach–the incredible program…

Ralph Drybrough, CEO – Merit Direct

“Wow! I invited JoAnna Brandi to be the luncheon speaker at our Business Mailer’s Co-op Conference as a ‘value-add’ opportunity for our clients. I knew she was exactly the right person to ignite their passion for creating what she calls ‘exquisite experiences’ for their clients – and that by putting her advice into action they…

Sharon Dunn, PSN Administrator, Metcare

“It was an extra special treat having you as a speaker at our June 2010 Leadership development conference.  Your excellent delivery made your message of positivity come to life, engaging our group from the very beginning.  We appreciated your authenticity and passion for challenging others to be better leaders.  I have had such positive feedback…

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We Don’t Scoop

I recently went out to breakfast with my friend Elaina. We decided on the Panera’s closest to our homes and I was looking forward to my favorite egg sandwich there.   I ordered first. “I’ll have the egg and cheese sandwich – no meat – on a scooped out toasted whole grain bagel and a…