13 Days and 5 Extra Special Customer Care Tips!
Customer Happiness Week, aka Customer Service Week 2011, is less than two weeks away! In my last tip I gave you 11 easy yet powerful ways you can celebrate your precious employees from October 3-7. In today’s tip we focus on your precious customers, the people who reward your organization for providing consistently positive experiences with their loyalty, sales and referrals.
Why is it that so many organizations so easily lose sight of the importance of making customers happy? The reasons managers give me are plentiful; two of my favorites are “the economy” and the “unique nature” of their business, the latter of which they tell me I don’t understand. But here’s what I know, for sure, about every business:
Business is about people. When the people who provide your service are happy and feel great about coming to work, they do a better job. When the people who purchase your products and services are happy, they make all kinds of wonderful things happen at your organization:
For all these reasons, I believe Customer Happiness Week should be a time to reward and recognize both your customer care providers and your customers. And like the tips I gave you last week for giving extra TLC to your employees, most of these ideas will go easy on the company wallet:
Remember that I’m taking $50.00 off my management self-study program, the Customer Care Coach® to celebrate Customer Happiness Month! To take advantage of this opportunity, enter Coupon code Mastery.
Also, keep in mind that one of our affiliates has everything you could possibly need for Customer Service Week giveaways and promotions. Check out Customer Service Group at Alexander Communications,
Until next time, come visit me on facebook: I’d love to continue the conversation.