He had a cow head on the truck and a sign that said “You wave and I’ll moo.”That was Stew Leonard’s grandfather who delivered milk from this truck. If you’re not from CT you may not know that Stew Leonards is the legendary grocer in CT. The company’s leadership style may be considered as wacky…
We’ve been celebrating Labor Day for over a 100 years. The idea of celebrating a “workingman’s holiday” spread with the growth of labor unions. It’s celebrated in the US, Canada, Australia, New Zealand, Jamaica, Trinidad, Tobago, the Philippines and maybe even a few other places.
I just got back from a lovely night on the beach with my friend Susan Schluz. We picked up some salads and headed to then beach for a late summer evening of catching up on personal and professional successes and foibles. I haven’t seen her since July, so it was a good time to catch up.
I was getting ready to get out of the office the other day when my phone rang. I know I shouldn’t pick it up when I’m headed out, but instinct took over and I picked it up.
The man at the other end identified himself as Bill and told me he had one bad joke for me and one quick special offer.
I’d heard from Bill once before and it brought a smile to my face hearing his voice again.
National Customer Service here in the US began on Monday Oct 4th.
If you are a regular reader of our Tips you’ve been getting daily videos from me. If not you can find them here
Customer Service Week – Day 1
Customer Service Week – Day 2
Happy Customer Service Week! Enjoy!
During National Customer Service Week I did a webinar for Manpower HowtoCreateMoreWow. The technology was fun and I was able to do a few polls. As I was talking about Moments of Truth and Moments of Magic (a MOT turned into a WOW for a customer) I asked this question: In the last week, most of my experiences as a customer have been 1. Magical 2. Mediocre 3. Miserable. 90% said their experiences were mediocre.
It’s Jim Blasingame’s 13th anniversary. That’s amazing dedication – he’s been on the air every day for 13 years as the Small Business Advocate.
I’ve had the pleasure of being on his “brain trust? for 11 of those years. Do you have a brain trust? Do you have people you can go to for help, advice, support, feedback and reality checks?
Spending time with Little Miss, my 2 ½ year old granddaughter, is always a learning experience. For her and for me. Just recently while I was attempting to help her put on her jacket, she pulled away and shouted, “I do it my own self!” I couldn’t help but laugh (the kid cracks me up) and think about how we all grow and seek our independence naturally.
(This was sent as one of my Customer Care Tips on Feb 1st.)
Today’s my 21st anniversary of being in business. Wow. That’s a long time and a lot of learning. I began with an idea. Imagine if you will, that every business sits atop a tripod – three legs, needing to be in balance to keep the business stable. Each leg represents a set of relationships.
My local Publix market is very customer friendly. They actively encourage their customers to take advantage of their “carry out” service and have their bags taken right out to their cars.
It’s all part of the ‘Publix – Where Shopping is a Pleasure’ experience. The service is free and no tipping, please!