In my experience, there are very few people who are happy at work every day. Challenging customers or bosses, smart competitors looking to put a dent in your business, or even a bad flu season can impact your ability to stay happy and positive at work. What I have observed is that those who…
I am grateful. I am grateful. I am very grateful. Positive Leaders “get” gratitude. For one thing, they practice gratitude. They find their own ways of feeling it, celebrating it and sharing it. They practice its many forms throughout their day, knowing that in a world where leaders broadcast their emotions constantly, gratitude is…
I’m out in CA visiting my daughter and enjoying the grand kids. Getting ready for dinner the other night, she pulled out some of the “company china” to make the table special. I love that. It reminded me of one of my earliest clients who used a personal story to illustrate to her staff…
Dear JoAnna,
I want to thank you for the WONDERFUL day retreat you led for us last week. I am still thinking about it and have my action items right next to me right now to remind me of what I want to do to follow up on our day together. Because you did take
Often when doing research for clients we ask their customers to rate them on a 10 point numeric scale. If they rate the client a 9 or a 10 we ask the asset focused question. “What are the favorable components of your experience with the Company?” For almost all of our clients the…
“For the most part, customers are irrational beings, making many decisions based on feelings and emotions, some which they don’t even know they have. Nothing we do triggers these emotions more than the experience our customers have with us every day. When everyone here finally realizes and embraces their role in this, we will have…
Did you notice we tend to save our celebrations for the really big moments in life rather than taking the time to rejoice in the everyday accomplishments that make us proud? That’s unfortunate because it limits the number of celebrations we have. Let’s change that. Why not ask yourself (and those who work with you),…
“Of course we care about our wages and we wouldn’t work without them. But we care about more than money.We want work that is challenging and engaging, that enables us to exercise some discretion and control of what we do, and that provides us opportunities to grow.” So says, Barry Schwartz, a professor of psychology…
When I lived up north I was an avid organic gardener. I learned the tomatoes were happy when I prepared the soil well, fed it compost, oriented the plot toward the sun, watered it deeply, planted at the right time, picked off the bugs, drowned the slugs, planted basil on one side of them and…
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