Y. Hossen
“Customer is the new emperor. Either you give him what he desires or you are banished from his kingdom.”
– Y. Hossen
Salman M. Khan– HCL INDIA
“You can never separate your soul from your body, and you can never separate your customer from the service he expects.”
– Salman M. Khan – HCL INDIA
Winston Churchill
“Success is the ability to go from one failure to another with no loss of enthusiasm.”
– Winston Churchill
Ifeoma Mbuk
“Customers are like a swarm of bees. Without the honey there is no attraction.”
– Ifeoma Mbuk
Sam Walton
“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”
– Sam Walton
Organizations Don’t Change
If there is one thing I’ve learned for sure in the last almost 26 years in business (on February 1st), it’s that organizations don’t change, people do. When you want to create loyal customers and higher profits by changing the way your organization delivers customer care, you have to change your mind first. …
Tap into the Power of Intention
Customer Happiness doesn’t just happen. In my experience the companies that are getting consistent praise and consistent business from their customers are getting it because the Positive Leaders running those organizations put their focus – and so the focus of those who work with them – on creating value. The leaders I know and…
How May I Enrich Your Life?
“Good Morning, how may I enrich your life?” That’s the first thing I heard after being connected to a rep at Gano Excel where I buy the stuff I drink instead of coffee. It took me back and made me smile at the same time. He was pleasant, I made my purchase, but his…
A Little Year End Reflection
As the year winds down and comes to a close, and our minds turn to celebration, I’d like to invite you to spend a little time on reflection. These will be some of the questions I’ll be playing with as I reflect on my year. Please feel free to use them, or use…
