Amp Up Appreciation – A Thanksgiving Practice

Thanksgiving is nearly here, the kick-off day to the holiday season when we’re all supposed to count our blessings and give thanks for the good in our lives. I say “supposed to” because, if you know me, you know I believe these are things we should be doing every day, all year ’round! No matter…

Steve Jobs taught us much about destiny, design and connecting the dots. ("You can't connect the dots moving forward, you can only connect them looking backward.") I remember reading the commencement speech he made in 2005 at Stamford and went back to read again what he said, describing his own life and his own learning. I was struck with his wisdom and the secrets to his success. He said, "Your time is limited, so don't waste it living someone else's life. Don't be trapped by dogma - which is living with the results of other people's thinking. Don't let the noise of others' opinions drown out your own inner voice. And most important, have the courage to follow your heart and intuition. They somehow already know what you truly want to become. Everything else is secondary."

Looking Back to Connect the Dots

Steve Jobs taught us much about destiny, design and why connect the dots. (“You can’t connect the dots moving forward, you can only connect them looking backward.”)   I remember reading the commencement speech he made in 2005 at Stamford and went back to read again what he said, describing his own life and his…

Countdown to Customer Happiness Week:

13 Days and 5 Extra Special Customer Care Tips! Customer Happiness Week, aka Customer Service Week 2011, is less than two weeks away! In my last tip I gave you 11 easy yet powerful ways you can celebrate your precious employees from October 3-7. In today’s tip we focus on your precious customers, the people…