Do you think different generations find it difficult understanding each other? I often hear that the older generation (now my age) doesn’t think the younger generation (now younger than my daughter) has any values. I don’t believe that. In fact, I think they have similar values, but they show up differently. For instance –…
I once had a boyfriend who used to end every phone conversation and every email with the phrase, “Stay beautiful.” At first I was delighted by it, but as time went on, I have to admit, occasionally it annoyed me. At that time in my life I was certainly not used to taking compliments gracefully (I’ve gotten over that) and there were many days where I felt far from anything that resembled beautiful.
Our company leveraged JoAnna Brandi to conduct a 3 hour Relationship Management training seminar for our client-facing employees during our annual Benefits Conference. JoAnna’s passion and expertise with positive leadership, employee engagement.
A few weeks ago I had the opportunity to attend the Total CX (Customer Experience) Leaders Conference in Miami. How lovely that it was close to my home this year. It was great to be among the leaders in the customer revolution again. I missed them last year. It was stimulating to hear what some…
Resourceful people tend to be very popular. They’re the ones who take the phone calls no one else can handle, who always have a good idea when you get stuck, who people go to knowing that even if they don’t get an answer, they’ll be pointed in the right direction. They’re the ones who…
Walt Disney once said, “There’s no magic to magic it’s all in the details”. Ahh, How true it is. Think back to when you planned a big event – a party, a wedding, a golf outing, a charity luncheon – how many little details had to come together to make a big impact? I’ll bet…
We sat on the runway for more than a half an hour before the pilot told us what was going on. Customers were grumbling and getting hot under the collar wondering how long THIS delay would last (we’d just waited almost an hour in the gatehouse for some missing flight attendants.)
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