I was in the Tampa airport yesterday headed home. As I was looking around for the “no bags to check” kiosks in the terminal I was distracted by people carrying big batches of red balloons saying “I love you”, “Be mine” and other assorted sweet sentiments.
Here we are in 2012! Can you believe it?
I am so glad its finally here. I know many people that were really happy to see 2011 go, with all its challenges and opportunities for growth. This year starts with optimism and with wishes for happiness.
My plane was hours late. I arrived at the hotel tired and cranky. A major head cold (and possibly fever) was brewing and worst of all I hadn’t eaten any dinner, and was hungry.
When it comes to good service I guess I’m lucky. I actually expect to see some good service out there in the world, and I often do. We get what we focus on and perhaps I look a little harder than most to see it.
I love my travel agent Susan. I love my hairdresser Tonja. I love my IPOD.
I love my wish list and one click ordering on Amazon.
All day yesterday I had been meaning to write this post, but one thing after another kept me from it. I wanted to call it “Oh Happy Day” but thought better of it after I saw the news last night.
The news hasn’t been very good, in fact it’s downright bad.
So how do I have the nerve to talk about happiness?
I was sitting on the beach in NY last week happily snacking on some healthy junk food from Trader Joes. I turned to Suzanne and began my lament. “I so wish there were Trader Joes in FL where I live, every time I come here or go to CA to visit my daughter I go away with “Trader Joe envy.”
It’s mango season in Florida. It’s been going on a few weeks and even every little corner convenience store has a bin with fresh, local and juicy mangos. Yum.
I’m sitting at the beach and looking up to a clear blue sky. A small plane passes pulling a banner advertising a local bar that has happy hour every day.
ournalist, Emily Yellin, author of “Your Call is (not that) Important to Us” in 2009 traveled all over the world to talk to people in call centers and their customers told wonderful stories of companies that are finally paying attention to the details