These days I’ve been out teaching people how the cultural experiences they create inside their company affects the relationships they have outside the company. Now of course we all know this, have always known this, but as I tell the people enjoying my workshops – the first enemy of knowledge is “knowingness.” It’s not…
“It was an extra special treat having you as a speaker at our June 2010 Leadership development conference. Your excellent delivery made your message of positivity come to life, engaging our group from the very beginning. We appreciated your authenticity and passion for challenging others to be better leaders. I have had such positive feedback…
Last week while enjoying the beach with my visiting family I got the chance to see beautiful pelicans flying by in formation. I don’t see that very often and last week I had the experience 3 times. It was then I remembered something I’d written in the Customer Care Coach® and used my handy “find”…
I recently went out to breakfast with my friend Elaina. We decided on the Panera’s closest to our homes and I was looking forward to my favorite egg sandwich there. I ordered first. “I’ll have the egg and cheese sandwich – no meat – on a scooped out toasted whole grain bagel and a…
I cannot thank you enough for the wonderful presentation you put together for National Business Furniture! It was well prepared and focused on our specific needs and challenges. I’ve heard nothing but positive feedback from all of my customer service representatives. Personally, your positivity techniques have done wonders for my outlook at work and at…
Years ago I was on assignment in NY, training a large number of people in a financial services firm. While the training programs themselves were about customer care, in reality there was a lot of work I did to help people manage stress. I was called in at a time when a fair number…
We just had the most wonderful speaker last week who came to us from Florida. I have been familiar with her work for years, and get her e-newsletter every week. Her topic for the day was “Positivity: The Path to Performance, Productivity and Power.” She was engaging, on target, and smart. She met by conference…
Happy Valentine’s Day. In honor of the day, we’re sending this week’s tip a day early so it lands on your desk with our warm wishes for a day filled with loving intention, many smiles and maybe even a little chocolate! Customers that love doing business with you will come back, buy more and tell…
Although Mike informed the Team (prior to your arrival) that you would be the Guest Speaker at our Retreat last Saturday, and he shared a little of your background with us, we were all pleasantly surprised by your “power-house attitude” the moment your presentation began. I must say that I was honestly moved by your motivating and captivating presentation. It was…
Today’s my 21st anniversary of being in business. Wow. That’s a long time and a lot of learning. I began with an idea. Imagine if you will, that every business sits atop a tripod – three legs, needing to be in balance to keep the business stable. Each leg represents a set of relationships. One…
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