JoAnna Brandi, Positivity, Positive Leadership, return on happiness

Did You Heed it?

In my last communication with you, prior to the election, I asked you to be careful – very careful– of how much of the negativity you let in – to your head and into your company or department.   I hope you chose to heed my advice and I hope that it gave you some…

customer retention, customer satisfaction, leadership

Be Careful, VERY Careful

There’s No Where to Go The media doesn’t miss a moment of this horrendous, degrading and R-rated election process. Even if you try to stay away from it, it’s almost impossible. This polluted version of an honorable process is being served up in the airports, in restaurants and all over social media.   I (yeah,…

JoAnna Brandi,

Your Customers Do WHAT?

Pick up any business magazine today and (finally) there are some frank discussions of how you make your customers (and employees) feel and the importance of deliberately creating positive emotions in the experience. The more companies understand that the better we all will be. As consumers and as suppliers.   Feeeeelings.. it’s all about the…

JoAnna Brandi, Positivity, Positive Leadership, return on happiness

Cleaning Up Your Language

Most people on my mailing list have heard me speak. So it’s likely you’ve heard me talk about my genuine distaste for the phrase “No Problem” (and its brother “No Worries.”)   I tell the story of young man who answered my request for a late checkout time with the word “No” and how my stomach…

One Small Choice Changed It All!

I’ve recently reconnected with a former client who is now a colleague – in six weeks or so we’ll be announcing the launch of our podcast ‘Monday Morning Mojo’. We both coach in positive leadership and have a passion to get the word out to customer focused leaders everywhere.   It’s been so much fun…