Kelly Schram, NACCM, Conference Director

“Very rarely do we invite speakers back to the NACCM from one year to the next. JoAnna Brandi is the exception – and for good reason. JoAnna consistently brings us new content and fresh perspectives that keep attendees engaged, and kindles their customer care passion so much so that they take action when they return to their organizations. JoAnna’s talks are both inspirational and highly applicable, and attendees make sure we know this by rating her one of our top three speakers at every conference.”

Testimonials

What’s the Value of Happiness?

A few years ago I was sitting on a plane bound for Chicago when I found myself in conversation with my seatmate. He was the CEO of a midsize company, so of course our conversation turned to business. He asked me why I was headed to Chicago and I explained I was off to give…

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What’s the First Word of the Year?

The very first sentence we say to each other at the very first moment of a New Year is “Happy”. The very first word we shout as the ball drops is “Happy!” Our very first wish for each other at the beginning of a new year is a wish for happiness. One would think that…

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Holiday Message 2011

“Let yourself be silently drawn by the strange pull of what you really love.” Rumi Before this year melts into next, take a little “Time in” to reflect, remember, review, re-frame, relax, rejuvenate and then, reawaken that childlike quality within you that is in its essence pure joy, pure wonder. Take a glance back and…

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Greg Boutain, Yakima Federal Savings

“The program was excellent. The most significant ‘take-away’ for me from the ‘Powered by Positivity’ program is the scientific information on how the neurons in the brain can continue to grow and new pathways with positive patterns can override old negative habits. I would tell others that this program could change their life in a positive way. It’s also a great managerial tool with employees.”

Testimonials

Amp Up Appreciation – A Thanksgiving Practice

Thanksgiving is nearly here, the kick-off day to the holiday season when we’re all supposed to count our blessings and give thanks for the good in our lives. I say “supposed to” because, if you know me, you know I believe these are things we should be doing every day, all year ’round! No matter…

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