Master the Art of Relationship Management Today!
I once had a boyfriend who used to end every phone conversation and every email with the phrase, “Stay beautiful.” At first I was delighted by it, but as time went on, I have to admit, occasionally it annoyed me. At that time in my life I was certainly not used to taking compliments gracefully (I’ve gotten over that) and there were many days where I felt far from anything that resembled beautiful.
Our company leveraged JoAnna Brandi to conduct a 3 hour Relationship Management training seminar for our client-facing employees during our annual Benefits Conference. JoAnna’s passion and expertise with positive leadership, employee engagement.
A few weeks ago I had the opportunity to attend the Total CX (Customer Experience) Leaders Conference in Miami. How lovely that it was close to my home this year. It was great to be among the leaders in the customer revolution again. I missed them last year. It was stimulating to hear what some…
Resourceful people tend to be very popular. They’re the ones who take the phone calls no one else can handle, who always have a good idea when you get stuck, who people go to knowing that even if they don’t get an answer, they’ll be pointed in the right direction. They’re the ones who…
Walt Disney once said, “There’s no magic to magic it’s all in the details”. Ahh, How true it is. Think back to when you planned a big event – a party, a wedding, a golf outing, a charity luncheon – how many little details had to come together to make a big impact? I’ll bet…
We sat on the runway for more than a half an hour before the pilot told us what was going on. Customers were grumbling and getting hot under the collar wondering how long THIS delay would last (we’d just waited almost an hour in the gatehouse for some missing flight attendants.)
I want to be famous for being inspiring, inventive, and radiating positive energy! I’d like to be famous for my common sense Customer CARE principles and my PASSION for bringing positivity into workplaces.
But mostly I want to be famous for motivating people – like you – to take away one or two or maybe three ideas every month or so, put them into practice and experience the positive change – and THEN feel motivated to teach it to others.
There’s only one problem – research shows that only 10% of an “audience” will actually put something into practice. Are you in that group? I’ll bet you ARE!
It’s still the beginning of the new year – keep it happy!
Next week, on Feb 1st, I will celebrate my 25th year of being in business. That I’ve made that milestone makes me happy. So as I’m packing up to head out to a few speaking engagements I thought I might once more cover some of the basics of why we are all here – why I’m in business and why you are in business– to make customers happy and invite them to stick around and become loyal to our product, our service or our cause.
Have you listened to yourself over the past week? In all likelihood you’ve said the words “Happy New Year” dozens (if not hundreds) of times. As the back-to-work week really opens up today you are likely to keep saying it some more.
When you are present, genuine and mindful as you share those good tidings you uplift and elevate others. You generate positivity for the recipient of your wishes. You acknowledge their humanity. You recognize their desire for happiness.
According to one of my favorite teachers, Barbara Frederickson, you are creating “Positivity Resonance.” You are striking a chord in the other that, if you were to look at brain scans, would look remarkably similar to your own.
You are spreading “good vibes.” If you spend more than 20 seconds in that happy interaction with the other, you are actually changing your body chemistry and theirs.