A question came to me yesterday that I answered, and thought I would share with you here.
Do you think different generations find it difficult understanding each other? I often hear that the older generation (now my age) doesn’t think the younger generation (now younger than my daughter) has any values.
I once had a boyfriend who used to end every phone conversation and every email with the phrase, “Stay beautiful.” At first I was delighted by it, but as time went on, I have to admit, occasionally it annoyed me.
Often when doing research for clients we ask their customers to rate them on a 10 point numeric scale. If they rate the client a 9 or a 10 we ask the asset focused question. “What are the favorable components of your experience with the Company?
Last week was great and as always I’m grateful for all the opportunities that have come my way. I’m in the middle of a job in Colorado and after last week’s workshop, the CEO of the company, at my request, gave me some feedback about a little something I could add to the program that would make him happy.
I walked into the mailbox store last week to pick up my mail. The counter inside the door, usually filled with business cards and flyers from the mailbox holders and the local merchants was empty. Naked. Unadorned.
When I first heard about Happiness Happens month and the “Secret Society of Happy People” I laughed. Then, when I took the time to learn more about it, I only felt admiration for its founder Pamela Gail Johnson, who in 1998 began her crusade to create more happiness in the world.
My plane was hours late. I arrived at the hotel tired and cranky. A major head cold (and possibly fever) was brewing and worst of all I hadn’t eaten any dinner, and was hungry.
Journalist, Emily Yellin, author of “Your Call is (not that) Important to Us” in 2009 traveled all over the world to talk to people in call centers and their customers told wonderful stories of companies that are finally paying attention to the details of business that matter to customers. From recording an initial greeting for a…
“I’ve been on my case” said Judith when we spoke today. Judith called to involve me in a joint venture, and in the course of the conversation she used the phrase “no problem” seven or eight times.