We just had the most wonderful speaker last week who came to us from Florida. I have been familiar with her work for years, and get her e-newsletter every week. Her topic for the day was “Positivity: The Path to Performance, Productivity and Power.” She was engaging, on target, and smart. She met by conference call a few weeks ago with our Leadership Team to hone in on our needs as they saw it. She really nailed it. The staff loved her. You can go to her website to see what her philosophy is like… Her name is Joanna Brandi. Her focus is customer care, and of course in addition to our external “customers” we staff are all each other’s customers, as well. Feel free to contact me if you want more information.