Customer Relationship Management

Now THAT’s Engagement

What’s better than a mission? A cause!   Employees at Providence St. Vincent Medical Center decided to raise awareness for Breast Cancer by donning pink gloves and doing a dance.  They had a ton of fun doing it (that’s obvious) and it brought the whole organization together in a whole new way. Over 200 people…

What a time of confusion it is. Most people are dazed, confused, fearful and stressed. We don’t know what’s going on out there so I figure it’s a good time to explore what’s going on in HERE, inside. Yep, inside of ourselves.

In Confusion: Opportunity

What a time of confusion it is. Most people are dazed, confused, fearful and stressed. We don’t know what’s going on out there so I figure it’s a good time to explore what’s going on in HERE, inside. Yep, inside of ourselves.   It’s a time of opportunity. Contrary to popular belief, confusion is actually…

Core Strength

Core Strength

Happy New Year!   Today’s my first day back to exercising and blogging in a few weeks. A nasty cold, some minor surgery, and the holidays out of state visiting family has kept me away from both.   It feels good to back.   This morning at my “Extreme Stretch” class my brain kicked into…

Authentic Happiness

All Fired Up

What are your strengths? Over the last year I’ve done some things that have some of my friends wondering about me. Maybe it’s that I’m getting better with age. Maybe it’s being afraid to age. Maybe it’s all these happiness coaches I hang out with and study with.   One of the things we learn…

Employee Retention Tactics

Doing More With Less

I’m an “expert” columnist for Customer Advantage Newsletter and ever few weeks or months they send me questions which I answer. I almost always forget to publish those Q & A’s and so today with my new eyes on potential blog posts I answered one of their questions and then before filing it away said…