Often when doing research for clients we ask their customers to rate them on a 10 point numeric scale. If they rate the client a 9 or a 10 we ask the asset focused question. “What are the favorable components of your experience with the Company?” For almost all of our clients the…
Often when doing research for clients we ask their customers to rate them on a 10 point numeric scale. If they rate the client a 9 or a 10 we ask the asset focused question. “What are the favorable components of your experience with the Company? For almost all of our clients the #1…
Last week was great and as always I’m grateful for all the opportunities that have come my way. I’m in the middle of a job in Colorado and after last week’s workshop, the CEO of the company, at my request, gave me some feedback about a little something I could add to the program that…
My plane was hours late. I arrived at the hotel tired and cranky. A major head cold (and possibly fever) was brewing and worst of all I hadn’t eaten any dinner, and was hungry. As I approached the hotel coffee shop I saw a woman at the cash register. She was counting money. …
Last week I was having dinner with a colleague in Miami. A wonderful Italian restaurant on the inter-coastal waterway. Good food, good company. In the rustic tradition the white napkins resembled kitchen towels – thirsty but – uh fuzzy. Absorbed as I was in the food and the conversation I didn’t pay much attention to…
Some of you know I’m particularly fond of my friends over at New Pig Those of you who’ve known me a long time may remember the stories of how New Pig was started by two guys that wanted to create happy customers. (Yeah, they did want to soak up spills more efficiently with their super…
Like many on Sunday night, I watched the premier of Undercover Boss. Everybody I’ve spoken to this week has asked me if I’d seen it. You bet and it was a great idea. Today I ran across a great blog entry about it – and I must say – I couldn’t have expressed it any…
I was out to dinner with friends tonight and shared a story about my Mom. Mom’s 90 years old and doesn’t look or act a day over 75. She’s an amazing woman and I’m always proud to say I’m one of her kids. Last Saturday night Mom and several other widows attended a party…
Today I wrote to someone I haven’t heard back from in a long time. I was frightened by his response to my request for just a nod (a return email, 5 minutes on the phone…). “I’m slammed” he said. “Picked up some new responsibilities that are just killing me.” Ouch. That frightened me.…
What’s better than a mission? A cause! Employees at Providence St. Vincent Medical Center decided to raise awareness for Breast Cancer by donning pink gloves and doing a dance. They had a ton of fun doing it (that’s obvious) and it brought the whole organization together in a whole new way. Over 200 people…
(561) 279-0027
