Like many of the attendees at the NACCM Customers First conference I was excited to see Michael Tchong (www.ubercool.com) as one of our closing keynotes. Michael (besides being ubercool is uber informative and engaging in his presentations. He playfully engaged the audience and kept us involved in his thoroughly well done peek at the future…
Hello from beautiful sunny Phoenix where I am attending the NACCM Customers First conference. Last year I had the pleasure of being the conference chair, this year I am thrilled to see colleague Kathleen Peterson kick off the main part of the conference today. Kathleen was our first chairperson oh so many years ago when…
I LOVE my travel agent – it’s not that I like her – I LOVE her. While all my friends laugh at me because I don’t struggle with trying to figure out how to get the best deal on an internet site, I still stand by my choice to call Sue when I need to…
I’m in NY today and it seems as if the whole city is weeping. The rain just pours down. It breaks my heart open again. As hearts break open, opportunity arises. I always feel the hope that the compassion we feel, the kindness we feel, the empathy we feel on the anniversary of this…
What a time of confusion it is. Most people are dazed, confused, fearful and stressed. We don’t know what’s going on out there so I figure it’s a good time to explore what’s going on in HERE, inside. Yep, inside of ourselves. It’s a time of opportunity. Contrary to popular belief, confusion is actually…
Last week I had the honor to chair the North American Conference on Customer Management’s Customer First conference in Anaheim, CA at Disneyland. What a treat. (You can read more about it in this week’s tip) One of the several speakers I had the honor to introduce was Robert Stephens, the founder of the…
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