The power is shifting from the people who sell to the people who buy. I have been saying that for almost all of my 21 years in business. Little by little I’ve been watching it come true. Technology has given customers the tools they need to tell us how they really feel – and they…
My plane was hours late. I arrived at the hotel tired and cranky. A major head cold (and possibly fever) was brewing and worst of all I hadn’t eaten any dinner, and was hungry. As I approached the hotel coffee shop I saw a woman at the cash register. She was counting money. I…
Steve Jobs taught us much about destiny, design and why connect the dots. (“You can’t connect the dots moving forward, you can only connect them looking backward.”) I remember reading the commencement speech he made in 2005 at Stamford and went back to read again what he said, describing his own life and his…
When it comes to good service, or being in good hands, I guess I’m lucky. I actually expect to see some good service out there in the world, and I often do. We get what we focus on and perhaps I look a little harder than most to see it. It was really easy…
13 Days and 5 Extra Special Customer Care Tips! Customer Happiness Week, aka Customer Service Week 2011, is less than two weeks away! In my last tip I gave you 11 easy yet powerful ways you can celebrate your precious employees from October 3-7. In today’s tip we focus on your precious customers, the people…
Is there anything special on your calendar this October 3-7? I sure hope so, because it’s Customer Service Week, a time observed by businesses worldwide to show extra appreciation and recognition to the employees who face the customers daily – the valuable people who interact with, serve, care for and provide support to your precious…
In my last tip I shared my discovery of “Happiness Happens” month (August) and since we are still in it, I’m still on topic. You know of course, that it’s my favorite topic, especially when paired with the word “Customer”. There’s a reason I called my website “Return on Happiness” and that’s because after…
Happy customers tell friends. Happy customers use the phrase “I LOVE doing business with [Insert your name here].” These customers spend more with you, are willing to give you honest and useful feedback, and make your employees feel good when they talk to them. Happy customers usually hang around long enough to become loyal customers.…
Last week I had the opportunity to do the luncheon speech for the Merit Direct Co-op in NY. I’ve been speaking at their “Co-op”, an event that pulls together their clients, suppliers, prospects and the luminaries in their industry, for many years. Going back in July feels like “old home week” for me. Each year…
It’s mango season in Florida. It’s been going on a few weeks and even every little corner convenience store has a bin with fresh, local and juicy mangos. Yum. That’s probably why I was inspired to order the snapper with mango salsa a week ago when I went out to dinner with my friend…
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![Happy customers tell friends. Happy customers use the phrase "I LOVE doing business with [Insert your name here]." These customers spend more with you, are willing to give you honest and useful feedback, and make your employees feel good when they talk to them. Happy customers usually hang around long enough to become loyal customers. Companies with loyal customers grow faster than companies with lost customers.](https://returnonhappiness.com/wp-content/uploads/Dollarphotoclub_99191003.jpg "Happy customers tell friends. Happy customers use the phrase “I LOVE doing business with [Insert your name here].” These customers spend more with you, are willing to give you honest and useful feedback, and make your employees feel good when they talk to them. Happy customers usually hang around long enough to become loyal customers. Companies with loyal customers grow faster than companies with lost customers.")
