The “No Problem” Problem

What’s the hidden cost of “No Problem”?   I was rushing to pack up after a speaking engagement at a conference when I realized I needed a late checkout. The Scottsdale hotel had been stellar all weekend, so I called the front desk with confidence.   “Hi, this is JoAnna Brandi in room 352. I’m speaking…

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What can beach glass teach you about leadership now?

I don’t know about you, but I’ve always been drawn to beach glass.   You know those smooth, frosted gems you find scattered along the shoreline?   Last week, walking along the beach here in Florida, I picked up a particularly beautiful piece of sea green glass and had one of those moments—the kind where…

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