Customer Retention Tactics

A Stands for “Appreciation”

The great American psychologist William James once said that the greatest of human needs is the need for appreciation. Wow, he was right on track with that one!   Whether we’re talking about personal relationships or business relationships, we all crave appreciation. We all want to know we are valued. We all want to know…


R Stands for Respect

“Respect” comes up in every discussion I have with clients when we explore relationship essentials. It’s a quality we’re all looking for, yet from time to time we can all fall short of actually giving it to others.