I had fun thinking about how to frame what I wanted to say using the idea of “3 Keys.” I thought I would share them with you today.

The 3 Keys to Extraordinary Customer Service

Last week I got a call from a friend to see if I could be a “substitute” Chamber speaker for another friend who had a family emergency. The topic, I was told, was Customer Service. I was happy to oblige. In fact, I had a program that I thought would be perfect and told the…