How many times today did you use this skill? I just got off the phone with a client who has an incredible knack for getting me to design “the next level” of work for her customer ambassadors. And I know that as I put together her next several workshops, I’ll be using one…
It’s the time of year when gardens look lush here in the northern hemisphere. A seasoned gardener will tell you there are no miracles to creating beautiful flowers and delicious veggies, just as there is no miracle to creating a flourishing business. But just for fun, I thought I’d try – and share with…
Our world is changing, evolving, and expanding. Staying ahead means more than just keeping up—it means exploring the frontiers of thought, ideation, and innovation. This has prompted the start of ‘Interviews on the Growing Edge’ a video series hosted by me, JoAnna Brandi. It brings you face-to-face with visionaries, disruptors, and thinkers who are shaping…
In years past, I had several clients who came to me seeking information about creating a more customer and employee-friendly culture, often without the approval of their bosses. Usually, these people were women who sensed that the company and the customers would be happier if things on the inside changed. For some, it was about…
I am always on the lookout for speakers that will be inspiring to our consortium of senior Human Resources professionals. When I heard JoAnna deliver her presentation “Don’t Believe Everything You Think”, I knew she would be perfect! A year later, she presented at our Annual Meeting and everyone loved her enthusiasm and the…
JoAnna, I’m writing to say thank you for our recent Customer CARE training. The training this time around with you was the best one yet. We have had other trainers in the past for these Customer Service Trainings and they just were not good. They were boring, not fun, felt like homework, and we all…
A day doesn’t go by without me thinking about the power of appreciation. That’s because I have trained my mind to look for the good things in my life, focus my attention on them, and take a moment or two to deeply appreciate the things that matter to me. And even with that, I don’t…
”JoAnna Brandi’s Customer Care training was fabulous for our diverse team at Tower Park Management. As a new marketing coordinator, I was tasked with finding a customer service trainer who could engage and educate our staff, from property managers to the maintenance team. JoAnna exceeded our expectations!” What sets JoAnna apart is her ability…
I just got back from the UPS Store where I was attempting to mail back an Amazon package, only to find out that apparently the product I was returning was purchased from someone out of the country. I couldn’t exactly just ship it back. Apparently I need wait several days and there would be…
There’s nothing that makes me happier than training young leaders. For the most part they come to positive leadership with beginner’s mind and are fascinated to learn that their ability to create positivity, happiness and joy in their own lives is the “special sauce” needed to create high performance teams at work. Now of…
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