Creating a Giving Culture  Grant suggests that people in leadership positions can: Encourage reciprocity: it's ok to seek help; it's good to give; pay it forward Help givers to set boundaries. Guide them to be perspective takers if they are prone to lacking assertiveness or to being overwhelmed with excessive empathy which can cloud their judgment Guide giving behavior in the direction of best impact: helping others whilst protecting one's own work commitments

Is Yours A Culture of Giving?

Dr Adam Grant, management professor at Wharton, wrote a book Give and Take: A Revolutionary Approach to Success. If you are on my mailing list and read my “Customer Care Tip” I’m going to take a wild guess that you are someone who has long ago embraced the idea of “giving”. When I recently saw an…