Your skill at managing stress - the fight or flight response - is good for you, your co-workers and your vital relationships with your customers.

Feeling A Little Stressed Lately?

I’m just putting my finishing touches on a full day Customer Loyalty workshop for a client, and as I interviewed people in customer-facing positions to uncover the obstacles preventing them from taking “Exquisite” care of their customers, stress was way up there on the list. I don’t know about you, but I’m feeling a little…