…link from Create Customer Loyalty and Positive Word of Mouth Create Customer Loyalty and Positive Word of Mouth Customer loyalty is critical to a company’s long term vitality. A loyal, happy group of customers will do a lot to help you grow your business. They save you money, time and energy…
Engage and Motivate Your Employees to Create Customer Happiness Positive customer experiences are directly related to positive employees and a positive workplace environment. 9 out of 10 people say they are more productive in the presence of positive people. Well it’s no wonder. Science now tells us that when we are experiencing a positive emotion,…
I was getting ready to get out of the office the other day when my phone rang. I know I shouldn’t pick it up when I’m headed out, but instinct took over and I picked it up. The man at the other end identified himself as Bill and told me he had one bad…
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