21 Tough Questions to Foster an Excellent Customer Experience

“Delivering a great customer experience” has become imperative in business. Competition is tougher than ever and the Customer Experience, for most all of the companies I work for is a top strategic objective.

Of course that makes sense. When customers have great experiences with your company they are more likely to buy more, more willing to tell others and act as referral sources. This makes doing business easier and your bottom line more robust. An increase of only 5% in your profitable customers can drive 25% – 100% more profit to your bottom line.

Tips

Profit From Positivity, Part 2

October 7, 2014: 7 Ways to Profit from Positivity – Part 2

Happy Customer Service Week – or as I like to call it “Customer Happiness Week.” This year I am focusing on making sure the
internal customers are happy, engaged and inspired to do their best work in service of the external customer.

To celebrate Customer Happiness, here is the link to a fr*ee webinar I did last week. Watch it immediately. The link will expire in a week.

In our last tip I mentioned that when people feel good at work they are more productive, more creative, more resilient, more likely to achieve their goals. I shared several ways you and your business can profit from positivity.
We talked about:

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