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Daily Archives: October 9, 2015

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Golden pineapple fruit

Get On Your Case

“I’ve been on my case” said Judith when we spoke today. Judith called to involve me in a joint venture, and in the course of the conversation she used the phrase “no problem” seven or eight times.

October 9, 2015Blogs, Creating Customer HappinessBy admin

Businessman Sad

Focus on Bad News

While enjoying dinner at my favorite Italian neighborhood restaurant, I saw a local business owner I have known for years. I ask “How’s business?” His response was “Terrible”.

October 9, 2015Blogs, Creating Customer HappinessBy admin
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