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Tag Archives: travel

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I carefully checked my mileage and the gas and wrote down the particulars since I couldn’t find the attendant and was headed for the rental desk as she finally approached. Just in time, it was almost 6PM. I apologized for not filling the tank and told her of the big accident on the highway. I offered to go back out and get gas if they wouldn’t charge me for the extra time. Nope. They were going to just charge me for the gas – and that will be $9 per gallon. $9 A Gallon? Puh-leeze

$9 A Gallon? Puh-leeze

It’s Saturday and I’m still shaking my head. On Wednesday I was up in CT and needed to return my rental car by 6PM. At 4:15 or so I set out for what should have been about 45, maybe 50 minute drive away from rush hour traffic to the Westchester Airport. My plan was to…

April 11, 20103 CommentsAuthenic Experience, Creating Customer Happiness, Customer Experience, Customer Happiness, Customer Loyalty, Customer Retention, LeadershipBy admin
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