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My Favorite Book is

My Favorite Book

I had to call the bank the other day and ask the embarrassing question, “What’s my favorite book?”   The woman on the other end of the line didn’t understand, she said “Excuse me?”   “My favorite book, I need to know what it is… ah, was ” I said. “Apparently the favorite book I…

September 16, 20081 CommentCreating Customer Happiness, Customer Experience, Customer Loyalty, Customer Retention, Customer ServiceBy admin
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